Support
Email support@umeva.app. Tell us your iPhone model, iOS version and UMEVA version (You › About), and what happened. Please don't send health details we don't need.
Common questions
I didn't get my sign-in code
Check spam and the Promotions tab; the email comes from noreply@umeva.app. Codes expire after 1 hour. You can also use Sign in with Apple.
How do I cancel or manage UMEVA+?
iPhone Settings › your name › Subscriptions › UMEVA. You keep UMEVA+ until the end of the paid period.
I bought UMEVA+ but it isn't active
Sign in with the same account you bought it with, then tap Restore in You › UMEVA+.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Apple Health data doesn't show up
iPhone Settings › Health › Data Access & Devices › UMEVA, and allow the types you want. UMEVA only reads from Health.
A product or nutrition value is wrong
Product data comes from Open Food Facts, filled in by volunteers. You can edit an item before you save it, or correct the product at openfoodfacts.org. Email us if a recipe or estimate looks wrong.
How do I export or delete my data?
You › Export my data, or You › Delete all data. To delete your account and everything on our server: You › Account › Delete account.
Privacy requests
For access, correction, erasure or any other request under the GDPR, write to support@umeva.app. See the Privacy Policy.
Is UMEVA medical advice?
No. UMEVA shows estimates and patterns. Talk to a doctor about your health. If you're struggling with alcohol, smoking or another habit, free and confidential help is listed at findahelpline.com. In an emergency, call 112.